glisterra@yahoo.com

0761 818 480‬

Delivery Policy

I. General Information

The confidentiality of your personal data is a primary concern for GLISTERRA SRL, headquartered in Bistrița-Năsăud County, Bistrița Municipality, 42 Lupeni St., registered with the Trade Register under no. J2024045481004, CUI 50963384, acting as the Data Controller. This document is intended to inform you about the processing of your personal data in the context of using the website https://glisterra.net/ (the “Site”).

II. Categories of Personal Data Processed

II.1. If you are a Customer of the Site GLISTERRA SRL will process your personal data, such as:

  • First and last name

  • Phone number

  • E-mail address

  • Billing address

  • Delivery address

  • Data regarding orders placed

  • Data regarding the use of the Site (behavior, preferences)

  • Any other data provided directly in the context of creating an account or placing an order Creating a user account is optional; orders can be placed without an account.

II.2. If you are a Visitor of the Site GLISTERRA SRL may process the following data:

  • IP address

  • Browser type and device

  • Approximate location

  • Site navigation data

  • Cookies and online identifiers

III. Purposes and Grounds for Processing

III.1. If you are a Customer Data is processed for:

  • Order processing, product delivery, and billing Legal basis: performance of the contract

  • Fulfillment of legal obligations (accounting, tax, archiving) Legal basis: legal obligation

  • Communication regarding orders, returns, and warranties Legal basis: performance of the contract and legitimate interest

  • Improving services and site experience Legal basis: legitimate interest

  • Marketing activities (newsletters, promotions), only with consent Legal basis: consent

III.2. If you are a Visitor Data is processed for:

  • Analysis of site traffic and performance

  • Improvement of content and functionality

  • Online marketing activities (where consent exists) Legal basis: legitimate interest and/or consent

IV. Duration of Data Processing

GLISTERRA SRL will process your data as follows:

  • Billing and order data: Up to 10 years (legal obligations)

  • User account data: Until the account is deleted

  • Marketing data: Until consent is withdrawn

  • Cookies: According to the duration established in the Cookie Policy

V. Disclosure of Personal Data

To achieve the stated purposes, data may be disclosed to:

  • Delivery service providers (Sameday)

  • Payment processors (EuPlătesc)

  • IT and hosting providers

  • Marketing service providers

  • Public authorities, where legal obligations exist GLISTERRA SRL does not sell or rent your personal data.

VI. Transfer of Personal Data

Data may be transferred outside of Romania or the EU only to providers offering guarantees compliant with GDPR, such as Standard Contractual Clauses or adequacy decisions.

VII. Your Rights

Under the GDPR, you benefit from:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure (“right to be forgotten”)

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • The right to withdraw consent

  • The right to lodge a complaint with the ANSPDCP (National Supervisory Authority for Personal Data Processing)

VIII. Exercising Your Rights

To exercise your rights, you can contact us at: 📧 glisterra@yahoo.com 📞 0761 818 480 We will respond to requests within a maximum of 30 days.

IX. Data Security

GLISTERRA SRL implements technical and organizational measures to protect data, including:

  • Secure connections (HTTPS)

  • Restricted system access

  • Regular backups

  • Collaboration only with GDPR-compliant providers

X. Social Media

GLISTERRA SRL is present on: Facebook, Instagram, X, YouTube, Pinterest, and TikTok. Interactions on these platforms are subject to the privacy policies of each respective platform.

XI. Policy Changes

We reserve the right to update this policy. Changes will be displayed on the Site.