This Delivery Policy applies to all orders placed on the website https://glisterra.net/ and is operated by GLISTERRA SRL, headquartered in Bistrița-Năsăud County, Bistrița Municipality, 42 Lupeni St., CUI 50963384, Trade Register No. J2024045481004. By placing an order on the site, the customer agrees to the terms and conditions described below.
GLISTERRA SRL delivers products:
Throughout Romania
Internationally, depending on courier availability and the destination. For international deliveries, costs and timeframes may vary depending on the destination.
Delivery is carried out via:
🚚 Sameday GLISTERRA SRL reserves the right to change the courier based on availability, without affecting the delivery terms.
The estimated delivery time is:
1–3 business days for orders within Romania.
3–10 business days for international deliveries. The delivery period begins from the moment the order is confirmed.
⚠️ Timeframes are estimates and may be influenced by:
Peak periods (high volume)
Public holidays
Weather conditions
Unforeseen circumstances
The delivery cost is clearly displayed before finalizing the order and may vary based on:
Package weight
Product volume
Delivery destination
Payment method GLISTERRA SRL reserves the right to modify delivery rates; any changes will be displayed on the website.
Orders are processed on business days between 09:00 and 17:00. Orders placed during the weekend or on public holidays will be processed on the following business day.
Upon receiving the package, the customer is obliged to check the integrity of the packaging. If there are:
Visible damage
Signs of impact
Torn packaging We recommend that you refuse the package or draw up a formal report (proces verbal) with the delivery agent.
If delivery cannot be completed for reasons attributable to the customer (wrong address, repeated absence, unjustified refusal), GLISTERRA SRL reserves the right to:
Cancel the order
Withhold shipping costs
Request payment for a new delivery attempt
If you receive a product that is:
Damaged
Different from what was ordered
Incomplete You must contact us within a maximum of 24 hours of receipt at: 📧 glisterra@yahoo.com 📞 0761 818 480 Please attach relevant photos.
GLISTERRA SRL cannot be held responsible for delays caused by force majeure events: natural phenomena, strikes, government restrictions, transport blockades, etc.
For questions regarding delivery: 📧 glisterra@yahoo.com 📞 0761 818 480
